How checkout works: basket first, WhatsApp confirmation next
A step-by-step guide to creating an order number, confirming the basket on WhatsApp, and checking payment details before you proceed.
Updated 3 June 2026 · 5 min read
Step 1: build the basket
Choose the products and quantities you want, then review the basket before submitting checkout. This creates an order reference that support can use to find the exact request.
Check names, pack sizes, quantities, contact details, and delivery information before moving to WhatsApp.
Step 2: send the WhatsApp summary
The prepared WhatsApp message includes the order reference and basket details. Send it as-is unless you need to add a short note.
Using the prepared message helps support avoid confusion, especially when product names look similar.
Step 3: confirm before payment
Support can confirm availability, the order total, payment details, and the next steps in the same WhatsApp thread.
If anything looks wrong, ask for it to be corrected before paying. Do not rely on memory when an order number and written summary are available.